SmartAction

NOVEMBER 22, 2023

Conversational AI technology over the phone goes beyond chatbots to leverage the power of voice and offer a more personal experience. Conversational AI helps them out of what seems to be an endless cycle of button pressing and voice prompts to connect them immediately with a virtual agent. All of which increase profitability.

Contact Center 88

Contact Center Interactive Voice Response Virtual Agent Management 88

SmartAction

OCTOBER 25, 2023

Speed, simplicity, and the ability to express their needs fluently without the hassles of navigating chatbots or sifting through help articles. Personalization : A staggering 72% of consumers expect customer service to recognize their identity and purchasing history.

Interactive Voice Response 88

Interactive Voice Response Customer Service Virtual Agent Self service 88

TechSee

MARCH 13, 2018

The customer service industry, in particular, pinned high hopes on AI, expecting that upon its introduction to the market, smart machines would truly transform the customer experience. In cases of technical support, AI can predict the best path to achieve a satisfactory resolution based on a combination of issue type and customer behavior.

Customer Service 95

Customer Service Chatbots Virtual Agent Technical Support 95

TechSee

FEBRUARY 20, 2018

Customer self-service refers to customer-initiated interaction technologies that enable customers to access information and perform routine tasks without requiring the assistance of a live customer service representative. Drivers for customer self-service.

Virtual Agent 132

Virtual Agent Self service Technical Support Contact Center 132

TechSee

FEBRUARY 12, 2018

AR has been especially beneficial in the technical suppor t domain. Providing the ability to visually overlay instructions and imagery is a game-changer in the efficiency of remote technical support. Virtual Customer Assistants. An increasing number of customers are demanding self-service options.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

TechSee

FEBRUARY 12, 2018

AR has been especially beneficial in the technical suppor t domain. Providing the ability to visually overlay instructions and imagery is a game-changer in the efficiency of remote technical support. Virtual Customer Assistants. An increasing number of customers are demanding self-service options.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

Creative Virtual

APRIL 9, 2020

So far in this series we have discussed using chatbots, virtual agents and conversational AI to offer easy-to-use customer self-service (Part 1) and as an Agent Assist tool to support contact centre agents (Part 2). By Chris Ezekiel, Founder & CEO.

Self service 52

Self service Virtual Agent Chatbots Entertainment 52