AI IRL Podcast Episode 46: A Look Back at AI:IRL in 2019
bold360 Blog
JANUARY 2, 2020
Chatbots and virtual agents used to be kind of a standalone discussion. A virtual agent could sit in a contact center, for example. You call the center, and the virtual agent may be able to tell you a tracking number or route you to the right person, but they were often siloed experiences just like on a website.
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