Chatbots Omni-channel support Technical Support Wait times 
Hodusoft
JUNE 7, 2024
Inbound Communication Call and Contact centers receive a wide range of incoming communication requests such as: Inquiries about products or services Customer complaints Requests for technical support Requests for placing orders and more 2. Customers these days expect fast, efficient, and omnichannel communication.
Hodusoft
FEBRUARY 29, 2024
Employee Burnout The demanding nature of technical support can lead to employee burnout. Ensuring a healthy work environment, recognizing employee efforts, and providing adequate support are crucial for staff retention. Here are seven of those: 1. For MSPs, the acceptable abandonment rate is between five and eight percent.
Expert insights. Personalized for you.
52 
Let's personalize your content