Chatbots Marketing Metrics Strategic Value 
ChurnZero
JANUARY 25, 2024
KPIs now include not just customer satisfaction scores but also revenue-related metrics like renewal rates, upsell and cross sell targets, and customer lifetime value. In 2024, tracking these metrics and demonstrating their impact are essential skills for CS professionals. Let’s have a great year together.
ChurnZero
JANUARY 4, 2019
As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. But perhaps more importantly, when customers are more self-sufficient, they also are better equipped to know what is possible with your software and use it more often and use more of it. “– Bill Cushard, Director of Marketing, ServiceRocket.
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Tenfold - Contact Center Blog
NOVEMBER 30, 2017
With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. Chatbots are gaining popularity due to recent trends in mobile messaging. Call centers have to constantly work to improve their key performance metrics.
ChurnZero
JANUARY 4, 2019
As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. But perhaps more importantly, when customers are more self-sufficient, they also are better equipped to know what is possible with your software and use it more often and use more of it. “– Bill Cushard, Director of Marketing, ServiceRocket.
Playvox
MARCH 19, 2024
From eliminating manual, repetitive tasks for agents to leveraging natural language processing (NLP) and AI with chatbots and phone support, contact center AI provides numerous opportunities to transform CX — and the bottom line. What Is Contact Center AI? But it goes beyond enabling automation.
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