Lumoa

JUNE 23, 2021

The denouement of Gartner’s latest Hype Cycle for AI shows how AI-powered contact center technologies such as natural language processing (NLP), chatbots, and machine learning (ML) have recently begun to lose their magnetism, ending up in the Trough of Disillusionment.

Cloud contact 83

Cloud contact Interactive Voice Response Contact Center Chatbots 83

Hodusoft

OCTOBER 19, 2023

By providing self-service options like IVR (Interactive Voice Response) systems, automated chatbots, virtual assistants, and others for routine inquiries, customer’s routine queries can be resolved efficiently without agent intervention. without speaking to an agent.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

Altivon

MARCH 20, 2018

Chatbots, Omnichannel and Cloud are three top trends for contact centers. Chatbots: Prosperous Future or Disaster? According to Gartner, by 2020 customers will manage 85% of their interactions without any human involvement. Chatbots seem synonymous with artificial intelligence and are certainly sparking the imagination.

Chatbots 40

Chatbots Contact Center CCNG Multichannel 40

SmartAction

MARCH 7, 2023

This is especially true for those cutting-edge companies that have wisely made multichannel communication a central part of their support model. If IVAs drive the CAI platform that lies at the heart of multichannel communication strategies, then the IVA has fully moved from “nice-to-have” to “must-have” status.

Multichannel 85

Multichannel Virtual Agent Self service Accountability 85

Global Response

APRIL 17, 2023

That depends on your needs and goals, but in general you should look for: advanced IVR and call routing capabilities automation and AI tools chatbots or virtual agents self-service solutions omnichannel support and robust CRM solutions Remember: modern solutions are often powered by modern technology.

Call Center 62

Call Center outsourcing Bilingual agents Chatbots 62

OctopusTech

AUGUST 10, 2022

Various call center technology trends such as Artificial intelligence, virtual agents, and cloud communications are all part of the future of call centers. Your brand needs to include all the basic information or most frequently asked questions on its website or provide them answers through AI-based chatbots.

Call Center 62

Call Center Technology Journey mapping Interactive Voice Response 62