Xaqt

JUNE 1, 2020

All the while, Virtual Agents and Robotic Process Automation (RPA) threaten to eliminate much of the human capabilities that outsources have built their business on. Amazon, Google, Microsoft) and well-funded start-ups are selling the value proposition of bots, virtual agents and AI to their enterprise customers.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52

bold360 Blog

JANUARY 2, 2020

Now, leaders are bringing in folks that are focused on the customer experience or customer sentiment. Chatbots and virtual agents used to be kind of a standalone discussion. A virtual agent could sit in a contact center, for example. But AI can be a real game changer. Ryan Lester.

Virtual Agent 59

Virtual Agent Real estate Chatbots Technology 59

3CLogic

APRIL 6, 2021

Organizations leveraging Natural Language Processing are not only automating these functions and conversations, they’re using them to get better customer experience insights, lower operational costs, and scale their services company-wide. The True Power of NLP: Way More Than a Virtual Assistant.

Real estate 52

Real estate Contact Center Virtual Agent Enterprise 52

TechSee

FEBRUARY 12, 2018

While these technologies are still 5-10 years away from mass adoption, customer service organizations already recognize the benefits of providing an immersive customer experience. Virtual Customer Assistants. An increasing number of customers are demanding self-service options.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

TechSee

FEBRUARY 12, 2018

While these technologies are still 5-10 years away from mass adoption, customer service organizations already recognize the benefits of providing an immersive customer experience. Virtual Customer Assistants. An increasing number of customers are demanding self-service options.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84