Spearline

MARCH 2, 2021

Or your customer is struggling to have a conversation with your agent but takes twice as long as it should because the audio quality means you’re constantly repeating yourself. What impact would that have on your customer experience? It’s important to get the basics right first. Agent experience.

Call Center 98

Call Center Customer Experience First call resolution Outbound sales 98

NobelBiz

FEBRUARY 27, 2024

Call center optimization is a strategic approach that focuses on enhancing the efficiency and effectiveness of call center operations. When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

CSM Magazine

NOVEMBER 1, 2022

Zenarate partnered with Execs In The Know to gather current consumer preferences and perceptions related to customer service and customer experience channels. CX leaders can use the report to better understand what consumers value most, where to focus their agent training efforts, and how to win over customers and prospects.

Telecommunications 52

Telecommunications Coaching Healthcare Multichannel 52

Balto

JANUARY 17, 2023

If you’ve been in the telecommunications industry for any amount of time, you can understand why the idea of automation as a ‘new’ concept is laughable. On the basic level, there are call menus and predictive routing. On the more complex level, there are chatbots and auto attendants.

Healthcare 52

Healthcare Contact Center CRM Coaching 52

NobelBiz

APRIL 25, 2023

As we will see, reexamining their operational processes and investing in new-generation technologies can enable contact centers to streamline operations and reduce costs while improving customer experience. They simplify agents’ and customers’ lives by streamlining the contact process. According to Gartner, Inc.,

Call Center 52

Call Center Average Handle Time First call resolution Contact Center 52

CSM Magazine

OCTOBER 13, 2022

Hyper-Personalizing the customer experience is a successful method for customer acquisition and retention. The majority of businesses and call center who have implemented this strategy have exceeded their yearly business goals. And here the 4 strategies to hyper-personalize your customer experience.

Personalization 52

Personalization Customer Experience Call Center CRM 52

NobelBiz

AUGUST 23, 2022

Speech analytics will help you better understand your customers’ queries and requirements by studying the causes for repeated calls and their primary pain points. This will assist you in enhancing your First Call Resolution. Once these have been found, more accessible customer journeys can be proposed.

Analytics 52

Analytics Call Center First call resolution Contact Center 52