Beyond Philosophy
MAY 23, 2024
Another essential metric about an organization’s customer-centricity is how much and what type of training it provides its new call center employees. Do they give weeks of training on the systems call center agents access and need more on managing customer emotions? So, What Does that Mean To You?
Enghouse Interactive
APRIL 30, 2021
Backing this up, a poll on the webinar found that over half (53%) of those attendees measured customer emotion in some way – with the majority (43%) doing so indirectly.
Balto
NOVEMBER 28, 2023
Call center quality management can present numerous challenges for your business. More often than not, you’ll find yourself dealing with one of the following two issues: a lack of data for accurate quality management, or an abundance of data with limited ability to transform it into useful insights.
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