Anexa BPO

NOVEMBER 6, 2022

The theme of this year’s EXPO RC was “Innovation and Digital Transformation,” and the event featured a wide range of workshops, seminars, and panel discussions on topics such as artificial intelligence, chatbots, and customer experience management.

Journey mapping 52

Journey mapping Business Process Outsourcing Entertainment outsourcing 52

CCNG

OCTOBER 19, 2022

Zendesk, 2022) 63% of customers are happy to be served by a chatbot if there is an option to escalate the conversation to a human. Forrester, 2018) 90% of customers prefer to talk to a live service agent over a chatbot. NICE inContact, 2018) Contact center performance drives both loyalty and churn. Deloitte, 2021) 80.1%

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

Global Response

JANUARY 9, 2023

In addition, the goods or services purchased are not for entertainment or pleasure—they’re essential to business operations and growth. These include things like chatbots and knowledge bases alongside other offerings like transparent pricing, free trials or free demos of the product and online reviews or testimonials.

B2B 62

B2B B2C Customer Service Self service 62

Netomi

JANUARY 5, 2022

So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. With a surprisingly relatable, conversational and very entertaining style, David delivers profoundly insightful and hard-hitting content to business audiences across a broad range of industries and categories.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Comm100

FEBRUARY 22, 2018

Most consumers have noticed: there’s a huge gap in capabilities in the Chatbot industry. While one Chatbot may be able to book you a flight or serve you in many languages, another might not even seem capable of completing the single task that it were designed for, like telling you the weather. What is a Chatbot Decision Tree?

Journey mapping 46

Journey mapping Chatbots Accountability Consulting 46

Comm100

FEBRUARY 22, 2018

Most consumers have noticed: there’s a huge gap in capabilities in the Chatbot industry. While one Chatbot may be able to book you a flight or serve you in many languages, another might not even seem capable of completing the single task that it were designed for, like telling you the weather. What is a Chatbot Decision Tree?

Journey mapping 40

Journey mapping Chatbots Accountability Consulting 40