Fonolo
OCTOBER 3, 2018
For instance, gamification has become a popular way of engaging contact centers teams while also improving the bottom line. Contact centers are expensive, it’s true. No Money, Honey.
Aspect
JANUARY 21, 2019
Easy, remote access to key contact center workforce management tools : Mobile apps allows agents to easily change their schedules and let supervisors easily manage agent schedules…from anywhere. A fun environment where employees can interact with their peers : Add individual and team gamification with awards and badges.
Balto
APRIL 20, 2023
Increasing headcount was number six in the lineup, and gamification tools came in last place at only 9.43%. Many, in fact, see call centers as the new sandbox for AI-powered customer experience — with an array of new and emerging tools that can boost retention, loyalty, and, ultimately, revenue and profit. 2020, June 25).
Expert insights. Personalized for you.
170 
Let's personalize your content