2023 Contact Center Report: How Contact Center Leaders Are Improving Efficiency and Doing More With “Less”
Balto
APRIL 20, 2023
They did, however, care more about dials per week and average handle time. Increasing headcount was number six in the lineup, and gamification tools came in last place at only 9.43%. Those who felt the greatest pressure to do more with less also had the greatest focus on average handle time (AHT).
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