Chatbots contact center workforce Gamification Morale 
Fonolo
OCTOBER 3, 2018
As much as we’d like to have faith in humanity, and customers are entitled to feeling frustrated when ignored or delayed, call centers grapple with constant inappropriate and abusive calls on a daily basis. For instance, gamification has become a popular way of engaging contact centers teams while also improving the bottom line.
Aspect
JANUARY 21, 2019
These breakthroughs don’t address the needs of the contact center staff who are not agents. The morale and productivity of supervisors, quality analysts, workforce planners and administrators of all sorts have a direct impact on the morale of agents and their ability to serve customers well.
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