Chatbots Complaint resolution Customer Support Definition 
Nicereply
AUGUST 28, 2023
Handling customer complaints is always challenging for customer support managers. There is nothing sexy about business owners having to handle customer complaints but resolving complaints is an inevitable part of running a business. Nothing erodes trust faster than unkept promises.
SmartKarrot
NOVEMBER 25, 2021
Before shouting out the reasons that will make conversation artificial intelligence ultimately be a SaaS superpower, let us look at the definition of conversational AI. Some people call it website chatbots, while others name it mobile device voice assistants. What is conversation artificial intelligence? This is of critical importance.
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