VocalCom

FEBRUARY 5, 2018

According to a study of customer emotions conducted by Motista, customers who feel both satisfied and emotionally connected to a brand are 52% more valuable than those who are just highly satisfied. Human contact. As a Walker study affirms, by 2020 customer experience will overtake price and product as the key brand differentiator.

Contact center software 96

Contact center software Airlines Customer centricity Customer emotions 96

VocalCom

JANUARY 22, 2018

Your company may make these recommendations within a brand app, use chatbots to generate recommendations within messaging apps , or train employees working at physical stores to sharpen their cross-selling and upselling skills. They keep what they buy. They become loyal customers.

Personalization 90

Personalization Sales Contact center software Upselling 90

VocalCom

JUNE 18, 2018

According to a recent study by West Unified Communications Services, 74% of the customers surveyed were frustrated that service was only available during business hours. When a mobile customer wants to make a simple request, chatbots can be as efficient as human agents. Send automated email responses.

Customer Service 48

Customer Service Self service Contact center software Chatbots 48

VocalCom

JANUARY 28, 2019

A recent Walker study revealed that by 2020, customer experience will overtake price and product as significant brand differentiators. Chatbots Magazine further adds that 67% of people expect to use messaging apps when communicating with a business. When chatbots cannot handle complex customer requests, agents will need to step in.

Customer Experience 48

Customer Experience Contact center software Chatbots Customer centricity 48

VocalCom

APRIL 2, 2018

With all the discussion of messaging apps, chatbots, and live chat, your company may think that the voice channel is a thing of the past. As many studies have shown, digital channels are favored only when they work seamlessly. As many studies have shown, digital channels are favored only when they work seamlessly.

Interactive Voice Response 48

Interactive Voice Response Contact center software Average Handle Time Self service 48

VocalCom

DECEMBER 4, 2017

With AI, brands are expected to save even more: According to a study by Juniper Research, chat bots may help cut business costs by more than $8 billion per year by 2022. Omnichannel customer service has made expensive channels such as voice less in demand, allowing companies to reduce costs.

Sales 0

Sales Contact center software Self service Contact Center 0

Playvox

MAY 4, 2023

A true omnichannel contact center integrates its engagement channels so that agents have full access to a customer’s history, no matter what channel they reach out in. Multichannel contact centers offer service in many digital channels, but those channels are siloed. Don’t you feel the same? It’s a win-win.

Contact Center 52

Contact Center contact center solutions Multichannel Average Handle Time 52