Chatbots Cloud contact contact center solutions Enterprise 
AWS Machine Learning
FEBRUARY 6, 2023
This is the first of a two-part series dedicated to the integration of Amazon Lex with the Talkdesk CX Cloud contact center. In this post, we describe a solution architecture that combines the powerful resources of Amazon Lex and Talkdesk CX Cloud for the voice channel.
Win the Customer
OCTOBER 12, 2018
They use knowledge bases, FAQs, mobile customer self-service, chatbots and peer-to-peer communities in increasing numbers.”. Here’s a look at customer self-service and the role of burgeoning cloud contact centers. Cloud Contact Center. The Rise of Self-Service.
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JustCall
MARCH 9, 2023
Contact Center Software SaaS contact centers (cloud-based) also help you establish a calling facility with remote agents and completely eliminate the need for a physical space to house all your equipment. Cons: Even for an enterprise-level solution, Talkdesk may be a little pricey at $75 per user per month.
Cisco - Contact Center
JANUARY 27, 2020
In our own Cisco survey of 700 contact center executives across 7 countries, 79% agreed that customer experience has a significant impact on business results. Indeed, in a significant number of enterprises, measures of customer experience, such as Net Promoter Score (NPS), have made their way into executive compensation.
Serenova
MARCH 10, 2020
Today’s merger of Serenova and Lifesize introduces an exciting new company combining the most innovative technologies in cloud contact center and video collaboration solutions. We believe integrating video into a cloud contact center solution is the first and best way to leverage this opportunity right now.
Hodusoft
FEBRUARY 9, 2022
Contact Center Technology Trends to Watch in 2022. As we gear up for 2022, enterprises across the board are revisiting the ups and downs of their business and the industry at large. The contact center trends too, changed completely driven by the pandemic. Video chat assistance is the next big thing.
Cyara
JULY 9, 2019
The contact center has become the inflection point for digital transformation in the enterprise. To accomplish this, the vast majority of enterprises are moving their contact centers to the cloud. What are the drivers of migrating contact centers to the cloud?”.
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