CCNG

MAY 31, 2023

The client was a Fortune 200 international company that had contracted us to answer technical support calls from customers. The hiring profile for these employees requested a high level of customer service, but strong technical support experience was not required. The praise call works.

Technical Support 195

Technical Support CCNG First call resolution Customer Service 195

CCNG

MARCH 30, 2022

If you could, all customer service, technical support, and sales organizations would be hitting their metrics. They cultivate new skills and strategies in real work situations so that leaders can utilize these new skills over and over so they become sustainable skills. You can’t manage organizations to achieve success with cadences.

Coaching 195

Coaching CCNG Average Handle Time Contact Center 195

CCNG

AUGUST 24, 2022

in June of 2000 as Head of Customer Technical Support - Chicago. David Offutt is a retired senior leader in industries including non-profit healthcare, consulting, insurance, mail order and financial industry. His last position at Deutsche Börse Group US was President. He joined DBS Inc.

Construction 195

Construction Technical Support Healthcare Consulting 195