CCNG

JANUARY 18, 2023

The result can be higher turnover and lower morale. And while hugely important, culture alone cannot solve this problem because it is a group or community driven set of emotions that do not enable agents to tangibly understand their individual value within the whole.

Agent Empowerment 195

Agent Empowerment CCNG Contact Center Morale 195

CX Global Media

JULY 11, 2019

David Hadobas CEO, CCNG. About David Hadobas : David started CCNG in 1991, recognizing limited resources for information among contact center /customer care management. CCNG’s mission to provide a community for member-driven agendas, topics, events and conversations provides true peer learning for contact center management.

Contact Center 120

Contact Center CCNG Morale Coaching 120

CCNG

FEBRUARY 1, 2023

The Northridge Group has observed a trend among clients: Those that shifted to more flexible work models during the pandemic and maintained them afterward report increased productivity among associates. It also causes decreased productivity and poor morale among associates who do show up and must fill in for absent coworkers.

contact center associations 195

contact center associations Contact Center CCNG Business Process Outsourcing 195

Beyond Morale

SEPTEMBER 30, 2013

Two of my most active associations are the Customer Experience Professionals Association ( CXPA ) and the Call Center Network group ( CCNG ). I participate in various events with different associations.

Customer centricity 63

Customer centricity Employee engagement CCNG Construction 63