CCNG

NOVEMBER 9, 2021

This means that while AI technology is repeatable, the training data that these AI models rely on isn’t. And once deployed for automation, effective AI investment drives net revenue savings, effectively financing itself. If you still have questions, feel free to find me in the CCNG Slack group or at owen@iv.ai

Contact Center 259

Contact Center CCNG Contact center software Finance 259

CCNG

JULY 26, 2023

Here is information that my fellow CCNG members may want to consider when choosing a new cloud contact center product. Just think about how businesses have changed since then as a result of things like product and technology innovation. This can potentially cause serious business or technical challenges down the road.

Cloud contact 195

Cloud contact Contact Center CCNG Finance 195

CCNG

JANUARY 18, 2023

It bridges the communication gap between finance and customer service, and the gap between WFM software, analytics and the financial contributions of the Contact Center. Robert Bradshaw is Founder / President at WiserOwl LLC and a CCNG colleague and advocate.

Agent Empowerment 195

Agent Empowerment CCNG Contact Center Morale 195

Fonolo

MARCH 6, 2019

CCNG does just that. With a membership representing multiple verticals including finance, technology, healthcare, and BPOs, it provides resources for mapping out goals and operations for contact centers. Read on to learn about (and bookmark!) You can learn about their upcoming events here.

CCNG 102

CCNG Customer Service Education Contact Center 102