CCNG Events First call resolution Self service 
CCNG
SEPTEMBER 27, 2023
The drive toward self-service is a reality and with good reason, as customers want self-service. All of this impacts the customer experience, resulting in better first call resolution, CSATs, and Net Promoter Scores. It’s here to stay, and it will get better over time.
CCNG
JANUARY 31, 2024
It’s not about a basic set of FAQs that customers can access through self-service. This means customers are more satisfied and will come back for more products and services, which will increase the company’s top-line revenue. Recognized as a subject-matter expert on virtual/work-at-home environments and leadership development.
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