CCNG Customer Service Personalization Service level 
CCNG
FEBRUARY 1, 2023
While many jobs come with a fair amount of stress, few positions are as taxing as that of an associate in a busy contact center who must regularly handle difficult customer service issues. According to a study by Cornell University , 87% of call center employees report high job stress levels.
CCNG
MAY 11, 2022
then you know firsthand the diverse makeup of the agent population - from millennials to individuals near retirement age and career call center professionals to persons seeking short-term employment. For many, the call center job is a last resort, and for others an entry-level position. What is the general perception of call centers?
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