Achieving a Service Level of 90% with a Brand New Remote Contact Center in Less than 120 Days
CCNG
FEBRUARY 8, 2023
One hundred and twenty days later they had a perfect switchover with no negative customer impact. Service levels were at 90% and quality scores were at 98%. Customers said that the new contact center offered the best support they had ever received from Baxter. And do it all in 120 days. How did they do it?
195 
Let's personalize your content