CCNG

OCTOBER 14, 2021

The whole discipline of customer experience and contact centers have evolved dramatically over the past 10 years. Our business requires us to be an expert in not just running a contact center but also recruitment, logistics, employee engagement, budgets and the evolving technology marketplace. Where do you start?

Contact Center 195

Contact Center CCNG Employee engagement Consulting 195

CCNG

NOVEMBER 9, 2022

For example, engagement among customer service agents is demanding due to the one-to-one nature of customer care, the continuous flow of customer interactions and the lack of physical mobility due to reliance on screen-based support systems. Unleash the full power of your systems and data.

Gamification 195

Gamification Customer Experience CCNG Employee engagement 195

CX Global Media

SEPTEMBER 10, 2018

Because of the rapid pace of work and unforgiving workloads that come, they need to be effective and high-caliber, including employee engagement. At the Coca-Cola Consolidated Contact Center in Charlotte, North Carolina their employee engagement system consists of five teams that make for a special formula. What are they?

Employee engagement 185

Employee engagement CCNG Contact Center Education 185

CX Global Media

JULY 11, 2019

The fourth step ( Step 1 , Step 2 , Step 3 ) in the contact center agent journey is about leadership that engages agents. Employee engagement has always been a problem in contact centers. And building the six core competencies in contact center leadership is not an event, it’s a journey that requires a roadmap and success path.

Contact Center 120

Contact Center CCNG Morale Coaching 120