CCNG

SEPTEMBER 13, 2023

Recently CCNG members and area contact center professionals were invited to the Alcon North America Customer Service Operations Center in Fort Worth Texas for a group discussion into Alcon's journey of digital transformation over the years. For more information on CCNG member hosted events, please visit CCNG.com/Events.

CCNG 195

CCNG Contact Center Interactive Voice Response Education 195

CCNG

JANUARY 4, 2023

Elevating the Customer Experience (CX) is an obsession for the contact center industry, and rightly so. The experiences that customers have with your contact center condition the way they think about you as a supplier of goods and services and as a trusted part­ner in providing the things that they need and want in their lives.

Customer Experience 195

Customer Experience Contact Center CCNG Self service 195

CCNG

DECEMBER 6, 2023

I was recently teaching a Customer Experience workshop for in Orlando, Florida. Nate Brown is a CCNG member sharing his experience and perspectives in contact center, customer care and customer experience. As per the usual, I asked the room of over 60 leaders what their top challenges were. one woman said immediately.

CCNG 195

CCNG Healthcare Consulting Consulting 195

CX Global Media

JULY 11, 2019

The fourth step ( Step 1 , Step 2 , Step 3 ) in the contact center agent journey is about leadership that engages agents. Employee engagement has always been a problem in contact centers. We know that traditional approaches like multi-day workshops don’t build skills efficiently. Playbook and Planner.

Contact Center 120

Contact Center CCNG Morale Coaching 120