CCNG Contact Center Customer Care Workshop 
CCNG
DECEMBER 6, 2023
I was recently teaching a Customer Experience workshop for in Orlando, Florida. How can I make my team care about work again?” Nate Brown is a CCNG member sharing his experience and perspectives in contact center, customer care and customer experience. one woman said immediately.
CX Global Media
JULY 11, 2019
The fourth step ( Step 1 , Step 2 , Step 3 ) in the contact center agent journey is about leadership that engages agents. Employee engagement has always been a problem in contact centers. We know that traditional approaches like multi-day workshops don’t build skills efficiently. Playbook and Planner.
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