CCNG, Contact Center, Self service and Workshop

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

CCNG

Contact Center

Self service

Workshop

Alcon Hosts Contact Center Leaders at Recent CCNG Regional Networking Event!

CCNG

SEPTEMBER 13, 2023

Recently CCNG members and area contact center professionals were invited to the Alcon North America Customer Service Operations Center in Fort Worth Texas for a group discussion into Alcon's journey of digital transformation over the years. Agents receive an acrylic block to display in their cubicle.

CCNG

CCNG Contact Center Interactive Voice Response Education

Agent Experience (AX): The Next Frontier for Elevating the Customer Experience (CX)

CCNG

JANUARY 4, 2023

Elevating the Customer Experience (CX) is an obsession for the contact center industry, and rightly so. The experiences that customers have with your contact center condition the way they think about you as a supplier of goods and services and as a trusted partner in providing the things that they need and want in their lives.

Customer Experience

Customer Experience Contact Center CCNG Self service

Webinars

Manual Call Reviews? There's a Better Way!

MORE WEBINARS

Customer Contact Central

Alcon Hosts Contact Center Leaders at Recent CCNG Regional Networking Event!

Agent Experience (AX): The Next Frontier for Elevating the Customer Experience (CX)

Webinars

Stay Connected