CCNG

NOVEMBER 9, 2021

Hosted contact center software offerings continue to grow in number and sophistication, while legacy players rush to transform their products accordingly. There are many incredible case studies of AI positively transforming the contact center. CRM has long been in the cloud.

Contact Center 259

Contact Center CCNG Contact center software Finance 259

CCNG

JULY 2, 2021

In a fast-paced industry like contact centers, it is important to hire quickly without sacrificing accuracy. I recently spoke with David Hadobas of CCNG to discuss this important topic. Emmersion proves speaking and writing ability for contact centers and BPOs around the world.

CCNG 322

CCNG Contact Center Engineering Enterprise 322

CCNG

MARCH 6, 2024

Do you sometimes feel like you are playing buzzword bingo when reading anything about AI in the contact center? A lot of customers who have spent a lifetime in the contact center and survived a world of acronyms like AHT, CSAT, and PICINC are feeling alienated in their own world. You are not alone.

Contact Center 195

Contact Center Calibration Analytics Interactive Voice Response 195

CCNG

MARCH 30, 2022

Some sales organizations utilize email “cadences” to drive their business development efforts by utilizing a certain order of pre-programmed emails in the quest for increasing sales. Because the contact center manager, director, and VP could see the green dots, it was easy to see that “all the work was being completed.”

Coaching 195

Coaching CCNG Average Handle Time Contact Center 195

CCNG

JUNE 14, 2023

How to Build Your Customer-Driven Growth Engine , "Competency #1 is to Honor and Manage Customers as Assets". Align your emotional connection initiatives with your broader business goals and ensure that they complement other strategic efforts, such as product development, marketing, and sales.

Customer Experience 195

Customer Experience Airlines CCNG Chief Customer Officer 195