CCNG

OCTOBER 25, 2023

In a recent CCNG member Town Hall, Kelly Sigmond led this discussion on how to achieve successful employee engagement implementing Customer Experience technology. For the full one hour Town Hall recording, visit the CCNG website, Programs, Town Hall Spotlights once released for non-members.

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CCNG

MAY 27, 2021

In this article, we will provide a summary of many situations where a Contact Center Consultant could provide immense value. A consultant can be a sounding board for ideas. Identify Gaps or problems – Find the Problem Consultants conduct full 360 reviews of your contact center. This is what they do.

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CCNG

MARCH 30, 2022

This can also impact employee engagement and retention. HR was involved with a new cadence of verbal and written warning documents that aligned with this new management strategy. A Fortune 500 company launches their management cadence I have seen a well-known Fortune 500 company utilize this concept. It was a dismal failure.

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Coaching CCNG Average Handle Time Contact Center 195