CCNG

OCTOBER 14, 2021

Contact Center technology conferences -- Your contact center management software firm usually has an annual user conference. Last, but very much not least, ask CCNG. You also get the benefit of learning about a different discipline they excel at delivering to your industry peers. They have 10K+ contacts across the industry.

Contact Center 195

Contact Center CCNG Employee engagement Consulting 195

CCNG

MAY 10, 2023

Bad customer service is our new normal? In the latest “National Customer Rage Survey” conducted by the Customer Care Measurement and Consulting organization, a whopping 74% of consumers said they had experienced a product or service problem in the past year, up from 66% in 2020. No conferences. Talk to customers.

Customer Service 195

Customer Service CCNG Journey mapping Consulting 195

CCNG

DECEMBER 6, 2023

I’ve been to six Customer Experience conferences this year, and employee (dis)engagement has been the hot topic at every single one. Nate Brown is a CCNG member sharing his experience and perspectives in contact center, customer care and customer experience. This is not uncommon. Zero-zero-two!

CCNG 195

CCNG Healthcare Consulting Consulting 195

CX Global Media

JULY 11, 2019

This is one of the reasons I developed the Contact Center Virtual Summit , to advance the traditional approach to educational conferences and event-type learning. From conference to On-demand Learning. The CCVS Playbook and Planner helps you get the most out of this modern contact center conference. David Hadobas CEO, CCNG.

Contact Center 120

Contact Center CCNG Morale Coaching 120