Remove Case Study Remove contact center solutions Remove Technical Support Remove Virtual Agent
article thumbnail

AI-based call center: How do they work?

NobelBiz

Virtual Agents and Chatbots Virtual agents and chatbots handle routine inquiries such as billing questions, account updates, and simple technical support, freeing up human agents to focus on more complex and sensitive issues.

article thumbnail

AI-based call center: How do they work?

NobelBiz

Virtual Agents and Chatbots Virtual agents and chatbots handle routine inquiries such as billing questions, account updates, and simple technical support, freeing up human agents to focus on more complex and sensitive issues.

article thumbnail

Contact Center Technologies 2017: find out what 23 experts say

RichCall

Darren Prine , Omnichannel Contact Center Solutions Specialist at BrightPattern. Lutz Remmers , Operations Director for Call Center de Mexico. The contact centre will support this by providing hints, tips, education and technical support. Donna Peeples , Customer Experience Strategist.