NobelBiz
APRIL 30, 2024
Virtual Agents and Chatbots Virtual agents and chatbots handle routine inquiries such as billing questions, account updates, and simple technical support, freeing up human agents to focus on more complex and sensitive issues.
NobelBiz
APRIL 30, 2024
Virtual Agents and Chatbots Virtual agents and chatbots handle routine inquiries such as billing questions, account updates, and simple technical support, freeing up human agents to focus on more complex and sensitive issues.
RichCall
SEPTEMBER 13, 2017
The contact centre will support this by providing hints, tips, education and technical support. Ӊ۪ Those contacts that remain, will be complicated, complex and require a significantly different profile, than the typical customer service or technical support agent that exists in most centers today.
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