Caller satisfaction, SaaS and Sales - Customer Contact Central

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Caller satisfaction

SaaS

Sales

Six tips for scaling your sales and service team

Vonage

MAY 8, 2017

Similar to how automated robotic processes made the production of cars more scalable, automatic processes in sales and customer service can improve your efficiency dramatically. Inbound calls are routed to the most appropriate agent, ensuring better agent and caller satisfaction. Is it sales or stalking?

Sales

Sales Caller satisfaction Benchmark SaaS

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

OCTOBER 11, 2018

Ben M Roberts is the Head of Marketing for a SaaS startup called Talkative. Maybe that’s cutting out a step in the sales process that slows them down or buying a power dialer for them to use, like MOJO. Agents who rely on the knowledge base to get answers are able to give more accurate answers to callers.

Call Center

Call Center Metrics Contact Center Wait times

Six tips for scaling your sales and service team

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Stay Connected