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Caller satisfaction

SaaS

Six tips for scaling your sales and service team

Vonage

MAY 8, 2017

Inbound calls are routed to the most appropriate agent, ensuring better agent and caller satisfaction. With the rise of mobile technology and cloud-based SaaS, there’s no need to tie your team to their desks. Our Salesforce integration for example automates the outbound calling process, making agents more time efficient.

Sales

Sales Caller satisfaction Benchmark SaaS

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

OCTOBER 11, 2018

Ben M Roberts is the Head of Marketing for a SaaS startup called Talkative. Operational efficiency, particularly focusing on caller forecasting. This, in part, leads to longer wait time and less caller satisfaction, which negatively impacts a customer’s experience. Ben M Roberts @Roberts_Ben_M.

Call Center

Call Center Metrics Contact Center Wait times

Six tips for scaling your sales and service team

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

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