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10 Tactics To Improve CX Through Contact Center IVR Messaging

NobelBiz

FEBRUARY 7, 2022

Including promotional offers, event communication, or information about your social networks may not be the best way to go about it, though. However, when your callers are on hold, this information could be mixed in with music, making it hard for them to hear. Contact centers collect post-call feedback regularly.

Interactive Voice Response 52
Interactive Voice Response Contact Center contact center solutions Feedback 52
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Anatomy of a Successful Call Center Representative: Tips & Common Characteristics

Callminer

OCTOBER 3, 2019

Look for participation in projects that serve the company’s overall goals and mission statement – taking part in social events and party planning doesn’t count as going beyond the call of duty. Callers are put on hold while the agent asks around for a solution. They take initiative.

Call Center 186
Call Center Morale Employee engagement Customer centricity 186
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