10 Tactics To Improve CX Through Contact Center IVR Messaging
NobelBiz
FEBRUARY 7, 2022
Including promotional offers, event communication, or information about your social networks may not be the best way to go about it, though. However, when your callers are on hold, this information could be mixed in with music, making it hard for them to hear. Many modern customers, after all, choose digital-first service.
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