Remove Caller satisfaction Remove Education Remove SaaS Remove Technology
article thumbnail

Six tips for scaling your sales and service team

Vonage

From the technology you use, the people you employ and the business processes you set in motion, everything has to be scalable. Are employees on-board and fully educated about the benefits of a scalable workplace? If you have the right technology, you can make small adjustments to your workflows that save time and money.

Sales 63
article thumbnail

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

Ben M Roberts is the Head of Marketing for a SaaS startup called Talkative. Educating on self-service results in a better customer experience. In our industry, this would include student enrollment data being shared from higher education partners (colleges and universities). Ben M Roberts @Roberts_Ben_M.