JustCall

APRIL 3, 2024

This includes lead management, call logging, and generating summaries. This automation streamlines workflows and ensures essential information is readily accessible to agents during calls. Monitoring call volume patterns and adjusting staffing levels helps maintain service levels during peak periods.

Sales 52

Sales Interactive Voice Response Abandon rate Wait times 52

JustCall

SEPTEMBER 16, 2019

Cloud telephony solution automatically saves all the call-related details that include call logs and details, SMS details, notes, call recording, disposition codes/call outcomes and others in your respective CRM. With multiple active calls at any instant, the sales team will be able to handle more prospects.

Sales 64

Sales Interactive Voice Response CRM Call Logging 64

JustCall

APRIL 12, 2023

Useful features Call Routing Call Recording Call Management Blended Call Center Call Logging, Virtual Call Center, Call Reporting , etc. What Are the Pain Points in Call Management and Customer Support, and How Can JustCall and AirCall Address Them?

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

aircall

NOVEMBER 9, 2016

On premises: The features available are the ones all call centers expect and use daily: transfers, hold, waiting music, conferences, call logging, etc. There is no dearth of functionalities with an on premises call center. Many providers boast a 99%+ percentage of uptime on their service level agreements upon signing up.

call center software 82

call center software Call Center virtual call center voip 82

Tenfold - Contact Center Blog

DECEMBER 28, 2017

Predictive analysis of an agent’s performance is achieved by establishing patterns to capture good and poor agent performance in order to gauge an agent’s level of customer service. In addition to answering their calls via the desktop, contact center executives can also use other functionalities including hold, transfer calls, etc.

call center workforce 54

call center workforce Call Center Technology Management 54

aircall

NOVEMBER 9, 2016

On premises: The features available are the ones all call centers expect and use daily: transfers, hold, waiting music, conferences, call logging, etc. There is no dearth of functionalities with an on premises call center. Many providers boast a 99%+ percentage of uptime on their service level agreements upon signing up.

call center software 48

call center software Call Center virtual call center voip 48