Call Logging Interactive Voice Response Scripts Service level 
JustCall
APRIL 3, 2024
But, it also leads to chaotic calls and handling long call queues for customer support and sales teams. Reports highlight that 83% of callers would avoid a company after a bad brush with the company’s IVR system. So, how do you manage call surges during unanticipated high-traffic periods?
JustCall
APRIL 12, 2023
Useful features Call Routing Call Recording Call Management Blended Call Center Call Logging, Virtual Call Center, Call Reporting , etc.
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JustCall
SEPTEMBER 16, 2019
Cloud telephony solution automatically saves all the call-related details that include call logs and details, SMS details, notes, call recording, disposition codes/call outcomes and others in your respective CRM. With multiple active calls at any instant, the sales team will be able to handle more prospects.
Tenfold - Contact Center Blog
DECEMBER 28, 2017
Predictive analysis of an agent’s performance is achieved by establishing patterns to capture good and poor agent performance in order to gauge an agent’s level of customer service. This seemingly small reduction in call time ensures greater efficiency by reducing the workload. AI helps in quality assurance.
aircall
NOVEMBER 9, 2016
On premises: The features available are the ones all call centers expect and use daily: transfers, hold, waiting music, conferences, call logging, etc. There is no dearth of functionalities with an on premises call center. Smart IVR: IVR enables more precise filtering and routing of calls.
aircall
NOVEMBER 9, 2016
On premises: The features available are the ones all call centers expect and use daily: transfers, hold, waiting music, conferences, call logging, etc. There is no dearth of functionalities with an on premises call center. Smart IVR: IVR enables more precise filtering and routing of calls.
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