JustCall

APRIL 3, 2024

During these times, customers often contact the company to seek clarification or report issues, which creates a sudden spike in call center call volume. Customer feedback or complaints – Certain events or issues like faulty products can cause widespread customer dissatisfaction.

Sales 52

Sales Interactive Voice Response Abandon rate Wait times 52

Inbenta

FEBRUARY 27, 2020

Ideally, this email notification should contain a case number or unique identifier so that your customer can refer to it in the event of a new email (or phone call). ” Similar conversations often take place in call centres, resulting in frustrated and angry customers. .” An interaction history for better follow-up.

Management 75

Management Engineering Self service Call Logging 75

Fonolo

OCTOBER 8, 2019

This data, gleaned from social media, web visits, call logs, and other sources, can help you improve customer experience (CX) and maximize the value delivered. How can your call center improve customer interactions during drastic spikes in call volume due to seasonal weather changes and unforeseen weather events?

Big data 92

Big data Call Center Call Logging Self service 92

Callminer

AUGUST 6, 2019

Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. Use the software to improve service. How does AI help customer service agents? One such example is CallMiner.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

JustCall

FEBRUARY 6, 2023

Minimal Downtime Human error, digital intrusion, natural disaster – despite these unwelcomed events, your call center will still be in action if your customer-facing interactions occur via the cloud. IVR offers total freedom and at-scale self-service to customers and ensures faster resolution of customer queries.

voip 52

voip Interactive Voice Response CRM Contact Center 52

JustCall

APRIL 13, 2023

Archiving & Retention Auto-Dialer Call Recording Call Tagging Collaboration Tools Email Management Event-Triggered Actions File Transfer Learning Paths/Tracks Meeting Management On-Demand Recording Onboarding Performance Management Performance Metrics Recording Feedback on Chorus.ai Top Features of Chorus.ai Pros Chorus.ai

Coaching 10

Coaching CRM Sales Analytics 10