JustCall

MAY 28, 2020

Most call center agents who work from home now, have been relying on wired desk phones and complex storage equipment. A virtual call center driven by a cloud phone system turns out to be a great solution here. Read below to know how a virtual call center keeps your business operations going during the COVID crisis.

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JustCall

AUGUST 18, 2021

Contact Center Features. Apart from availing local business phone numbers, JustCall offers IVR system , calling routing , post call surveys and other advanced contact center features. Call Masking. Create a custom caller ID for your business phone number to mask all your outgoing calls.

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NobelBiz

MAY 24, 2022

In the post-covid era, the contact center sector has altered dramatically. Managing call center agents remotely has become a true challenge for the industry. In this article, discover 5 tips to manage remote call center agents successfully.

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Callminer

AUGUST 6, 2019

Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. Know the latest call center trends. Social media. Text analytics is used to scour textual interactions (e.g.,

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call center software Best practices Call Center Interactive Voice Response 140

Babelforce

JUNE 23, 2022

Call management software helps contact centers run smoothly and successfully. In this article, we’ll look at six features you should look out for when choosing the best call management software for your business. Defining call management software. But not all tools are built the same. Integration and automation.

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JustCall

MAY 1, 2023

Users can also access conference call logs, notes, dispositions, and reports. Conference calling is available only in Professional and Enterprise Plans. On the other hand, Nextiva does offer automation capabilities, but it is available in an entirely different package that is dedicated to Contact Centers.

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Babelforce

JUNE 10, 2021

#9 Keep your agents up to date #10 Monitor new hires #11 Hire more broadly… or go virtual! #12 12 Encourage active listening #13 Stop highlighting average handle time #14 Reduce wrap time Your free guide to contact center automation. 14 Average Handling Time tips for busy contact centers. #1

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