Babelforce
APRIL 23, 2020
If there’s one industry that can benefit from automation in a big way – it’s the contact center industry. So why do so many contact centers have trouble automating even the simplest processes? 4 contact center tasks you should be able to automate. #1 This is true for both inbound and outbound calls.
Babelforce
APRIL 23, 2020
If there’s one industry that can benefit from automation in a big way – it’s the contact center industry. So why do so many contact centers have trouble automating even the simplest processes? 4 contact center tasks you should be able to automate. #1 This is true for both inbound and outbound calls.
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Babelforce
APRIL 23, 2020
If there’s one industry that can benefit from automation in a big way – it’s the contact center industry. So why do so many contact centers have trouble automating even the simplest processes? 4 contact center tasks you should be able to automate. #1 This is true for both inbound and outbound calls.
NobelBiz
FEBRUARY 27, 2024
By identifying areas for improvement, call centers can increase the quality of service and customer satisfaction. Real-Time Dashboards and Post-Call Analytics: NobelBiz Call Log Analytics – Supervisor Dashboard Real-time dashboards provide a snapshot of ongoing operations, allowing managers to make informed decisions quickly.
Spearline
OCTOBER 5, 2021
Pinpoint failures, identify patterns, and share information using our detailed call logs. Monitor the performance of your entire telecommunications infrastructure and benchmark your performance against others in your industry using our advanced reporting features. It’s the ability to go in and create those calls.
Global Response
MARCH 27, 2024
Call centers gather data from call logs, voice recordings, customer feedback, chat transcripts, email interactions, and social media communications. Advanced technologies like automatic call distribution (ACD) systems and interactive voice response (IVR) systems also contribute data. Let’s take a look.
Spearline
JUNE 18, 2019
Spearline's unique platform presents a cloud-based SaaS solution with tentacles reaching physical points-of-presence around the globe, connecting to both fixed-line telecommunications networks and mobile operators. Pinpoint failures, identify patterns, and share information using our detailed call logs.
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