Hodusoft

APRIL 17, 2024

As per a research by SQM Group, self-service first call resolution ( FCR ) rate is 74%, and those who opt for a self-service option prefer it to an IVR used to navigate callers to agents for issue resolution. Higher FCR Did you know that auto attendants’ FCR rate is the highest among all contact channels?

Real estate 52

Real estate Scripts Interactive Voice Response First call resolution 52

Talkdesk

DECEMBER 23, 2020

These organizations are “tax speak” for chambers of commerce, trade associations, real estate boards, professional associations, some sports leagues, boards of trade and business leagues. New nonprofit and lobbying entities now eligible: 501(c)(6) organizations previously ineligible in round one may now borrow in PPP round two.

Banking 126

Banking Real estate Government Contact Center 126

JustCall

APRIL 12, 2023

Highlights of JustCall and Aircall Highlights of JustCall: JustCall is a SaaS VoIP application, which is typically used by the following industries: Marketing and Advertising (9.7%) Computer Software (9.3%) Real Estate (8.4%) Education Management (6.6%) Information Technology and Services (6.2%) Others (59.7%

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

Balto

FEBRUARY 6, 2023

We are in the midst of a loneliness epidemic , and consumers know that a helpful human is only a phone call away at any time. It’s crucial to have direct experience of things like call flows, processes, and winning behavior.

Contact Center 52

Contact Center Coaching Surveys Scripts 52

JustCall

MARCH 10, 2023

JustCall JustCall is among the best Ucaas services on the market with its package of essential unified call features. In addition to saving real estate costs, it helps you save on equipment costs. What are some common features of a unified communications platform?

voip 40

voip APIs contact center solutions Contact Center 40