Enghouse Interactive
APRIL 28, 2019
Today, we’d like to give you some insight into the ways omni-channel recording and quality management in the contact center can save your organization money. Quality Management for cost savings – how? The result to the bottom line? Lost productivity due to unengaged agents doubles these loss estimates.
Enghouse Interactive
MAY 21, 2019
Today, we’d like to give you some insight into the ways omni-channel recording and quality management in the contact center can save your organization money. Quality Management for cost savings – how? Enghouse Interactive Educates – #2 in a series.
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Spearline
JANUARY 21, 2021
Latency is the time delay from when you speak to when the other person hears your voice. Latency can be caused by a number of factors in the call path, including the number of network hops and the chain of hardware components that ultimately link the call. Latency test. So how does it work?
Spearline
FEBRUARY 17, 2022
In the gaming industry, latency isn’t just annoying, it affects the user’s experience and the perceived quality of the game. Latency, also known as ‘lag’, is the time delay from when you speak, to when the other person hears your voice. Increasingly, more organizations are taking a proactive approach to audio quality management.
DMG Consulting
OCTOBER 6, 2023
Some of the more common applications for generative AI are: Self-service solutions – utilized in intelligent virtual agents (IVAs) and bots for system testing, identifying and building intents, composing conversation responses, sentiment detection, and more Omnichannel routing – enable behavioral, preference, data-driven, and propensity-based routing (..)
NobelBiz
FEBRUARY 27, 2024
Quality of Service: Call Center Quality Management (QM) Quality management (QM) in call centers focuses on ensuring that every customer interaction meets a set standard of service. One of the primary advantages of CRM integration with contact center technology is call flow management.
Spearline
FEBRUARY 17, 2022
In the gaming industry, latency isn’t just annoying, it affects the user’s experience and the perceived quality of the game. Latency, also known as ‘lag’, is the time delay from when you speak, to when the other person hears your voice. Increasingly, more organizations are taking a proactive approach to audio quality management.
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