Call flow Knowledge Base Virtual Agent voip 
JustCall
MARCH 23, 2023
This feature allows agents to run two conversations over one line by alternatively putting one call on hold, thus allowing smaller call support teams to tackle higher call volumes. CloudTalk CloudTalk is a VoIP telephony system. Talkdesk is one of few solutions that offer 100% call uptime SLA.
Xaqt
JUNE 1, 2020
All the while, Virtual Agents and Robotic Process Automation (RPA) threaten to eliminate much of the human capabilities that outsources have built their business on. Amazon, Google, Microsoft) and well-funded start-ups are selling the value proposition of bots, virtual agents and AI to their enterprise customers.
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