Robert Davis

OCTOBER 12, 2017

Technology is changing the way we interact with customers at a fierce pace. Big data allows us to ingest more information from more sources, allowing for customer journey maps and more robust data to present to contact center leaders and front-line support. By Brad Baumunk , President and COO.

Contact Center 48

Contact Center Technology Journey mapping Big data 48

3CLogic

MAY 26, 2022

Dynamic Solutions: Customers crave multiple options to reach your contact center. Consistency: Customers expect every avenue of contact to provide the same experience. Competitors Are Rapidly Adopting Omnichannel Technology. So, as a contact center leader, where do you get started?

Interactive Voice Response 52

Interactive Voice Response Customer Experience Management Journey mapping 52

BlueOcean

JANUARY 22, 2019

Let’s get real: once-transformative technologies that allowed businesses to respond to consumer needs with speed and agility no longer elicit the oohs and aahs they once did. If your consumer service agents are working from a one-size-fits-all call flow, consumers will notice, and they’ll likely leave the interaction feeling frustrated.

Customer Experience 81

Customer Experience outsourcing Journey mapping Contact Center 81