3CLogic
MAY 26, 2022
When Adobe asked Susie Emmerling, VP of Marketing Operations at ServiceNow , about the change, she acknowledged that “today's work is driven by a digital-first mindset,” which has added to the “urgency for a compelling experience at each step in a customer's journey.”. Competitors Are Rapidly Adopting Omnichannel Technology.
Robert Davis
OCTOBER 12, 2017
Technology is changing the way we interact with customers at a fierce pace. Big data allows us to ingest more information from more sources, allowing for customer journey maps and more robust data to present to contact center leaders and front-line support. By Brad Baumunk , President and COO. But what about your people?
BlueOcean
JANUARY 22, 2019
Let’s get real: once-transformative technologies that allowed businesses to respond to consumer needs with speed and agility no longer elicit the oohs and aahs they once did. If your consumer service agents are working from a one-size-fits-all call flow, consumers will notice, and they’ll likely leave the interaction feeling frustrated.
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