Call flow, Consulting, Sales and Technical Support

Generative AI for the Service World

DMG Consulting

OCTOBER 6, 2023

Applications for Contact Centers/Customer Service Generative AI has caught the attention and imaginations of vendors and enterprises, driving investments in a large and growing variety of applications for contact centers (sales, marketing, service, collections, technical support, etc.) and customer service organizations.

Contact Center

Contact Center Call flow Enterprise Virtual Agent

What is Interactive Voice Response (IVR): All You Need to Know

JustCall

MARCH 23, 2023

For instance, your IVR prompt may read out: “ Press 1 to speak with a Support Agent; Press 2 to speak with a Sales Agent; Press 3 to get in touch with the Accounts Department. IVR Call Flows The IVR call flow is an important element that drives an efficient IVR system.

Interactive Voice Response

Interactive Voice Response Real estate Call flow Scripts

Customer Contact Central

Generative AI for the Service World

What is Interactive Voice Response (IVR): All You Need to Know

Webinars

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