Call flow, Coaching, Sales and Wireless - Customer Contact Central

RCDA drives KPI achievement through call flow enhancement and agent and leadership development

Robert Davis

MARCH 2, 2017

RCDA has invested many years in research to drive KPI achievement through call flow enhancement and agent and leadership development. Our success has provided a solid foundation, giving our company the reputation for being one of the best full-service training, coaching and facilitation consultancies in the marketplace.

Call flow

Call flow Coaching Telecommunications Customer retention

33+ Essential Features of a Great Business Phone System

JustCall

FEBRUARY 13, 2023

This is especially true for sales and support teams. From business calls, SMS, data, analytics, and coaching, you need to be able to get an eagle-eye view of your sales and support to ensure your customers are not left in the lurch. This can be beneficial for the sales team. Wondering how?

voip

voip Call Logging Finance Sales

Customer Contact Central

RCDA drives KPI achievement through call flow enhancement and agent and leadership development

33+ Essential Features of a Great Business Phone System

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