Call flow Coaching Contact Center Customer retention 
Robert Davis
MARCH 2, 2017
RCDA has invested many years in research to drive KPI achievement through call flow enhancement and agent and leadership development. Our success has provided a solid foundation, giving our company the reputation for being one of the best full-service training, coaching and facilitation consultancies in the marketplace.
Balto
NOVEMBER 28, 2023
Quality management typically requires the use of quality monitoring tools, as well as measuring relevant metrics and collecting customer feedback. Investing in quality management and assurance enables you to deliver seamless customer service, as well as keep customer churn rates at a minimum.
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Robert Davis
AUGUST 6, 2018
How much money does your company spend marketing products and services, which generates calls into your contact center? Are your contact center agents maximizing every contact and driving conversion? Are supervisors experts in coaching and development and building world-class teams? Contact Robert C.
Robert Davis
FEBRUARY 21, 2017
Have you observed first-hand how much coaching your team leaders are doing? Have you listened to your agents talk with your customers, and are they following the call flow with enthusiasm? I realize you have a lot of meetings and conference calls, and sometimes you need quiet with no interruptions. Open the door.
Robert C. Davis and Associates
AUGUST 6, 2018
How much money does your company spend marketing products and services, which generates calls into your contact center? Are your contact center agents maximizing every contact and driving conversion? Are supervisors experts in coaching and development and building world-class teams? Contact Robert C.
Robert Davis
SEPTEMBER 17, 2018
In today’s world, your customer experience (or CX) matters more than ever. In your contact center, the CX starts as soon as callers dial your number and get in to your system. Winning Call Flow: The Quality Conversation. By Brad Baumunk , President and COO, Robert C. Davis and Associates. Is it easy to navigate?
EPIC Connections
JUNE 26, 2019
Contact centers are metrics-driven organizations. Management teams focus on customer journey analysis, customer retention rates, average handle time and myriad other metrics, because contact centers and call centers are often viewed as cost centers. But let’s dig a little deeper.
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