The Impact of and Opportunity for Virtual Agents on Call Center Outsourcers
Xaqt
JUNE 1, 2020
As a result, BPOs were forced to shutter call centers overnight as they dealt with the new economic conditions. At the same time, Voice-over-Internet Protocol (VOIP) emerged as viable technology. VOIP made it possible to answer a call anywhere in the world. Which meant that someone from Kansas could call a U.S
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