Playvox

JANUARY 11, 2024

Managing forecasting, scheduling, and agent productivity in a call center is a lot like searching for the fountain of youth. While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM).

Call Center 52

Call Center Schedule adherence call center workforce Management 52

Babelforce

APRIL 13, 2022

What types of business forecasting are there? Types of business forecasting are dependent on what you want to predict about the future. Every business forecast focuses on a particular outcome or call center metric. Here are the different types of business forecasting: General business forecasting.

Workload forecasts 52

Workload forecasts Advertising Call Center Sales 52

Playvox

MAY 25, 2023

Related Article: Why A Digital Contact Center Is Essential for Meeting Today’s Customer Expectations Digital Channels Aren’t All The Same As digital channel uptake accelerates, why is it important for contact center operations to understand the difference in terms of workforce planning? But what does it really mean?

Contact Center 55

Contact Center Workload forecasts Agent burnout Customer retention 55